Print News: Xerox Is Managed Print Services Global Giant

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Xerox has long been recognised as a global player in the managed print services sector. However, a recent report by market research firm Gartner Inc. places the printing brand’s share of the market at an imposing 40%. This establishes Xerox’s position not only as a major provider of managed print services but the global leader.

Corroborating this, Gartner has placed Xerox in its Leaders Quadrant in the ‘Magic Quadrant for Managed Print Services for 2009.’ This quadrant measures both the vision of managed print services, and their ability to implement positive change for their clients. Of 7 major brand MPS providers assessed by Gartner, only HP shares the Leaders Quadrant with Xerox.

Gartner defines managed print services as ‘the ability for the service provider to take primary responsibility for meeting the customer's office printing needs.’ Placing Xerox in the Leader’s Quadrant is tantamount to rubber-stamping Xerox’s ability to meet this definition.

The analysis firm Quocirca meanwhile, has named Xerox its MPS European market leader for the year.

Xerox has especial reason to feel pleased by these announcements. According to Gartner, the managed print services market has seen double digits growth since 2008. These accolades will hence both reaffirm Xerox’s growth into managed print services, and encourage them to invest further.

The bracing financial climate has encouraged many companies to invest in MPS: global brands including Sun Microsystems and Universal Orlando have each sought Xerox’s expertise.

According to a 17 December 2009 article at Finchannel.com, Xerox monitors the output of as many as 1.5 million printing devices around the world. The printing brand’s Xerox Enterprise Print Services both generates new printing processes whilst measuring existing performance.

Xerox’s managed print services empire is kept in place through a global network of partners. These partners use Xerox’s supplies and technology support to establish their own branded expertise. Firms including Reuters and EMC are hence enabled to improve their infrastructure in offices around the world – benefiting from fixed assistance from Xerox.

The President of Xerox Global Services, Stephen Cronin, told Finchannel.com: "Success in MPS comes from effective execution, not up-front promises. Companies trust Xerox because we pioneered the market and continue to deliver validated and clearly measured results."

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