A Christmas miracle it may not be, but printing firms dependent on the Xerox 700 toner may be pleased to know that the global shortage for the ink is coming to an end. A 17th December 2009 article by Adam Hooker posted at Printweek.com includes an interview with the Head of Technical Services at BPIF, Peter Vicent, who has received “direct assurance by Xerox that things will be back to normal” by 25th December.
This will be small comfort for printing firms, many of which have seen losses of estimated £20,000 in unfilled business. The shortage of the Xerox 700 toner, on which many companies depend for their print presses, began almost two weeks ago. Xerox have given scant explanation for the global lapse, except to mention an unseasonal rise in demand. Nor have they outlined the scale of the ink supplies shortage.
Aside from the loss in revenue, many firms are in fact peeved about the lack of transparency in Xerox’s responses. The print brand has reportedly given several different reasons for the ink shortage to different companies. As Peter Vincent told Printweek.com, during his private talks with Xerox “I made it clear to them they need to make sure their own people are giving the truth and consistent messages."
Several printers are considering seeking compensation from Xerox for their lost earnings. Printing industry specialist lawyer Phillippa Dempster told Printweek.com that firms should check their contract with Xerox. She said: “Sometimes, companies have it in the contract that something outside of their control enables them to escape responsibilities. The contract may also limit liability.”
Dempster’s advice suggests that, even once Xerox has resumed delivering the 700 toner supplies, this story will continue. Whether assurances from Xerox that they are working “very, very hard” will satisfy their customers as much as a cheque remains to be seen.
This will be small comfort for printing firms, many of which have seen losses of estimated £20,000 in unfilled business. The shortage of the Xerox 700 toner, on which many companies depend for their print presses, began almost two weeks ago. Xerox have given scant explanation for the global lapse, except to mention an unseasonal rise in demand. Nor have they outlined the scale of the ink supplies shortage.
Aside from the loss in revenue, many firms are in fact peeved about the lack of transparency in Xerox’s responses. The print brand has reportedly given several different reasons for the ink shortage to different companies. As Peter Vincent told Printweek.com, during his private talks with Xerox “I made it clear to them they need to make sure their own people are giving the truth and consistent messages."
Several printers are considering seeking compensation from Xerox for their lost earnings. Printing industry specialist lawyer Phillippa Dempster told Printweek.com that firms should check their contract with Xerox. She said: “Sometimes, companies have it in the contract that something outside of their control enables them to escape responsibilities. The contract may also limit liability.”
Dempster’s advice suggests that, even once Xerox has resumed delivering the 700 toner supplies, this story will continue. Whether assurances from Xerox that they are working “very, very hard” will satisfy their customers as much as a cheque remains to be seen.
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